9 Yards Financial Group Limited, trading as 9 Yards Financial Services, is a Financial Advice Provider (FAP) licensed and regulated by the Financial Markets Authority to provide financial advice. Our Financial Services Provider (FSP) number is FSP606369.
Personal life, sickness and disability insurance needs and products Business life risk insurance needs and products Health insurance needs and products Business life and disability insurance needs and products Residential lending (mortgages) needs and products KiwiSaver needs and products Single Asset investments needs and products Multi Asset investments needs and products We do not give advice on life investment products including whole of life, endowment, unit linked insurance and insurance bonds.
Life/Medical Risk Insurance
Lending
Investment & KiwiSaver
Not all our advisers can advise on all these product areas and needs. Please refer to the link ‘About’ to see who can advise on which area.
We have duties and obligations under the Financial Markets Conduct Act 2013 relating to the way we give advice. We are required to:
This is only a summary of the duties that we have. More information is available by visiting the Financial Markets Authority website at: www.fma.govt.nz/compliance/role/financial-advice-provider/#dapDuties
Commission 9 Yards Financial Group Limited may get paid in the form of commission by the lender, insurance company or KiwiSaver fund that you place our recommended products with. The amount of the commission is based on the amount of the premium for insurance, any loan amount or KiwiSaver balance. These commissions vary depending on the product provider used and will be detailed at the time any advice is provided to you. Other fees or charges may apply in certain circumstances and as follows:
Lending services – fees and charges In addition or in lieu of any commission we are paid, we may charge a set fee or an hourly rate depending on the nature and scope of the advice or service we provide or any work done which exceeds the standard time required for a certain loan type. We may also charge a one-off fee in cases where we don’t receive commission from the lender or finance company.
Should a loan that has been approved not be taken up or repaid within 27 months, a lender requires us to repay some or all our commission. In such cases we may charge a fee based on a percentage of that commission.
These fees and expenses will be disclosed to you when an agreed scope of service is known.
Life risk insurance services – fees and charges If you purchase an insurance product through us and cancel it within 24 months and the product provider requires us to payback the commission we received, then we reserve the right to charge you a cancellation fee equivalent to a reasonable value of the work we have performed in providing that advice.
How we calculate any cancellation fee amount will be advised at the time our advice is provided to you.
KiwiSaver We may receive a small one-off payment when you start your plan as well as a small annual commission based on the funds in your account. Again, we will advise these commissions at the time advice is provided to you.
To ensure that we prioritise your interests above our own, we follow an advice process that ensures our recommendations are based on your objectives, needs and circumstances. We further manage possible conflicts of interest by:
If you are not satisfied with our service or financial advice, please tell us as soon as possible so that we can try and resolve this for you to the best of our ability. It is our intention to provide the best possible service we can for our clients and will do our best to try and resolve any complaint received as quickly and effectively as possible. You can make a complaint by calling 0800 992 737 or emailing info@9yardsfs.co.nz.
We will follow our internal complaint process:
If we cannot agree on how to fix the issue, or if you decide not to use our internal complaints scheme, you can contact our external disputes resolution scheme, Financial Disputes Resolution Service. They provide a free and independent dispute resolution service that may help to investigate or resolve your complaint if we haven’t been able to do so to your satisfaction.
Call: 0508 337 337 Email: enquiries@fdrs.org.nz Write to: PO Box 2272, Wellington 6140
